Refund policy

Return, Refund & Reshipment Policy

ALL SALES ARE FINAL — NO RETURNS OR REFUNDS

By placing an order with our store, you acknowledge and agree to the following terms and conditions.

1. No Returns, Exchanges, or Refunds

All purchases are considered final. We do not accept returns, exchanges, or cancellations once an order has been processed.

We do not offer refunds for change of mind, incorrect purchases, or other circumstances outside of our control.

2. Shipping Issues & Replacement Orders

We understand that shipping complications can occasionally occur. If your order is lost, damaged, or otherwise affected by a verified shipping issue, we will work with you to resolve the situation through a replacement shipment rather than a refund, subject to applicable law.

United States Customers:

  • The first approved replacement shipment will be sent free of charge, including standard reshipping costs.
  • This complimentary reshipment is limited to one (1) replacement per original order.
  • Any additional reshipments may require the customer to pay applicable shipping and handling fees.

International Customers:

  • Approved replacement orders may be provided at no additional product cost.
  • Customers outside the United States are responsible for all reshipping costs, including international shipping fees, customs duties, import taxes, tariffs, and any other applicable charges.
  • These charges must be paid before the replacement order is dispatched.

3. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If an order is delayed, returned, or undeliverable due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply.

Complimentary reshipment does not apply to customer-provided address errors.

4. Lost, Damaged, or Missing Packages

If you experience an issue with your shipment, please contact our customer support team within 7 days of the reported delivery date, or within 7 days of identifying a suspected lost shipment.

Please include:

  • Your order number
  • A description of the shipping issue
  • Photographs of damaged products or packaging, if applicable
  • Any relevant tracking or delivery information

All replacement requests are subject to review and verification. We reserve the right to request supporting documentation before approving a replacement.

5. Replacement Limitations

Replacement shipments are intended to resolve legitimate shipping-related issues and are not guaranteed for circumstances outside our responsibility.

Replacement eligibility may depend on tracking information, carrier investigations, and supporting documentation.

We reserve the right to deny fraudulent, duplicate, or unsubstantiated replacement requests.

6. Agreement to Policy

By completing a purchase, you acknowledge that you have reviewed and accepted our Return, Refund & Reshipment Policy.

Important: Nothing in this policy limits any refund, replacement, or other consumer rights required by applicable law. Where applicable law requires a different remedy, those legal requirements will take precedence.


Questions or Shipping Concerns?

Please contact our customer support team with your order number and a detailed description of your concern. We will review your request and assist you as quickly as possible.