Shipping policy
SHIPPING POLICY
Last Updated: October 17, 2026
1. ORDER PROCESSING
All orders are subject to a standard processing timeframe of 10–14 business days after payment has been received and verified.
Business days exclude Saturdays, Sundays, and U.S. federal holidays.
Processing times may vary depending on order volume, product availability, holidays, and other operational circumstances.
Please note that processing time is separate from shipping transit time.
Orders will not begin processing until full payment has been received and confirmed.
2. SHIPPING & DELIVERY TIMES
Once your order has been processed and dispatched, delivery times will depend on the shipping carrier, selected shipping method, and destination.
Estimated delivery times are as follows:
- United States: Next Day Air or Next Day Air Early (Depending on weather conditions)
- International: Delivery times vary depending on the destination country, customs processing, and local delivery services.
All delivery estimates are approximate and are not guaranteed unless expressly stated otherwise.
Customers should account for both processing and transit times when estimating their order’s arrival.
3. SHIPPING RATES
Shipping charges are calculated and displayed during checkout based on the destination, order details, and available shipping options.
Any applicable shipping fees must be paid before an order is dispatched.
We reserve the right to update shipping rates as necessary. Any additional charges requiring customer approval will be communicated before shipment.
4. TRACKING INFORMATION
When tracking is available, customers will receive tracking information after their order has been shipped.
Please allow time for tracking information to update within the carrier’s system.
Tracking updates and delivery scans are managed by the shipping carrier and may occasionally experience delays.
5. LOST, DAMAGED, OR MISSING PACKAGES
We understand that shipping complications can occur.
If your shipment is lost, damaged, or otherwise affected by a verified shipping issue, please contact our customer support team.
Customers may be required to provide:
- Order number
- Tracking information
- Description of the shipping issue
- Photographs of damaged items or packaging, when applicable
All replacement requests are subject to review and verification.
Approved shipping-related claims will generally be resolved through replacement shipments rather than refunds, except where otherwise required by applicable law.
6. UNITED STATES REPLACEMENT SHIPMENTS
For customers located within the United States, the first approved replacement shipment will be provided completely free of charge for qualifying shipping-related issues.
This includes the replacement product and standard domestic reshipping costs.
Only one complimentary replacement shipment is available per original order.
Additional replacement shipments may require the customer to pay applicable shipping and handling fees.
Complimentary replacement shipments do not apply to shipping problems caused by incorrect or incomplete address information provided by the customer.
7. INTERNATIONAL REPLACEMENT SHIPMENTS
For customers located outside the United States, approved replacement products may be provided without an additional product charge.
However, international customers are responsible for all costs associated with reshipping, including:
- International shipping fees
- Customs duties
- Import taxes
- Tariffs
- Brokerage and customs clearance fees
- Any other applicable destination-country charges
All applicable reshipping charges must be paid before an international replacement order is dispatched, except where applicable law requires otherwise.
8. CUSTOMS, DUTIES & INTERNATIONAL SHIPPING
International customers are responsible for understanding and complying with their country’s import requirements.
International shipments may be subject to customs inspections, import duties, taxes, tariffs, or other government-imposed charges.
Unless otherwise stated at checkout, these additional charges are the responsibility of the customer.
We do not control customs processing times or government-imposed fees.
We are not responsible for delays resulting from customs inspections, import restrictions, or international carrier disruptions, except where applicable law provides otherwise.
9. INCORRECT OR INCOMPLETE SHIPPING ADDRESSES
Customers are responsible for ensuring their shipping information is complete and accurate before submitting an order.
We are not responsible for additional shipping expenses resulting from incorrect or incomplete information provided by the customer.
If a package is returned due to an address error, additional shipping charges may be required before the order can be resent.
Please contact customer support as soon as possible if you notice an error in your shipping information.
Address changes cannot be guaranteed after an order has been processed or dispatched.
10. DELIVERY DELAYS
While we make reasonable efforts to fulfill orders within the stated timeframe, unexpected delays may occur due to:
- Severe weather or natural disasters
- Carrier disruptions
- Holidays or increased shipping volume
- Customs inspections
- Supply chain interruptions
- Other circumstances outside our reasonable control
We will make reasonable efforts to communicate significant fulfillment delays.
Customers retain any cancellation, refund, or delivery rights provided by applicable law.
11. REFUSED OR UNCLAIMED PACKAGES
Customers are responsible for accepting delivery and responding to carrier notifications when necessary.
Packages refused, unclaimed, or returned because of customer-provided address errors may be subject to additional shipping charges.
International shipments returned due to unpaid customs duties, import taxes, or tariffs may also incur return shipping or handling charges.
Any additional charges will be assessed in accordance with applicable law.
12. ORDER CANCELLATIONS & REFUNDS
All sales are final, and we generally do not accept order cancellations, returns, or refund requests once an order has been processed.
Verified shipping issues will generally be addressed through replacement shipments in accordance with this policy.
This policy does not restrict any refund, cancellation, or other remedy required by applicable consumer protection laws.
13. SHIPPING RESTRICTIONS
We reserve the right to restrict shipping to certain locations based on carrier availability, applicable laws, import regulations, or other legitimate operational limitations.
Only orders that cannot reasonably be fulfilled will be refunded.
14. CONTACT US
For shipping questions, tracking concerns, or replacement requests, please contact our customer support team using the contact information listed on our website.
Include your order number and a description of your concern to help us assist you efficiently.
By placing an order, you acknowledge that you have reviewed our Shipping Policy, including processing times, shipping charges, replacement procedures, and international shipping responsibilities, subject to applicable law.